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- Log in to NetMRI using the admin account.
- Go to the Settings icon > Database Settings > Advanced Support Bundles.
- Click the New icon (+) at the top of the page.
- Enter the Support Case Number assigned to you by Infoblox Support. The value is defined in the YYDDMM-xxxxxx format. The system prompts for correct data entry if a mistake is made.
- Select the Log Set to Send option:
- Standard: Choosing this option automatically enables all applicable debug log categories as part of the new bundle.
Custom: Choosing this option enables all debugging and actions allowable for a support bundle, including Install/Upgrade, Discovery Info, and System Data, along with numerous categories of debugging log files.
Note title Note If you select the Config Logs Debug Log category, the current configuration files for all devices are included in the archive. Configuration files are a primary source of sensitive information, such as device admin user names, on the managed network.
6. Do one of the following:
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