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If you select the Config Logs Debug Log category, the current configuration files for all devices are included in the archive. Configuration files are a primary source of sensitive information, such as device admin user names, on the managed network. |
6. After choosing and selecting the desired options, do Do one of the following:
- If you are finished with the request bundle, click Done.
- To specify devices for troubleshooting in the support bundle, complete the following steps:
- In the Support Bundle Wizard window, click Advanced(Device) (not available in Operating Centers).
- For specific device troubleshooting, enter one to three individual device IP addresses in the Device IP Address(es) fields.
- Select the Test Type: Run SNMP Walk, Enable SNMP Debugging, and/or Run Discovery Diagnostic. You may select any or all three.
- If you need to override the stored NetMRI SNMP credentials for the device(s) chosen for troubleshooting, check the Override Net MRI Credentials checkbox. Once you do so, you choose the SNMP Version: v1, v2 or v3. Enter the SNMP community string/passphrase (v1 and v2) or authentication and encryption (v3 only) protocols and passwords. Should you apply this change to more than one device IP address in the session (because you've entered two or three device IP addresses in the previous wizard step), ensure that the values you apply are correct for all devices; if the SNMP values are not the same, you may need to define a separate Device Support Bundle for each device.
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- To finish the request bundle, click Done.
- If Infoblox Support requested inclusion of advanced debug flags for additional troubleshooting methods in the support bundle, complete the following steps:
- Click Advanced(Debug).
- Select the checkboxes for the advanced debug flags requested by Infoblox Support.
- Click Done.
8. In Summary, ecomplete the following steps:
a. Enter the desired value in the Hours to wait before sending logs field.
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b.
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Select the appropriate method to send
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the package. See the description of each method in the table.
| Method | Description |
|---|---|
Secure FTP (SFTP) |
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| Automatically uploads the Bundle to Infoblox Tech Support. If you direct NetMRI to compile the Bundle and send it to Infoblox, you can start the Bundle creation, log out from NetMRI and allow the process to complete, or carry out other tasks in the meantime. | |
Manual Download |
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| Compiles the Bundle into a tar.gz file and allows you to download it to your computer by clicking a link. |
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c. If the NetMRI admin wants email communication when the bundle is generated and sent or downloaded, select Email notification to me when complete.
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d. Click Start. During the process, the Support Bundles page refreshes until NetMRI completes the new Bundle. The Bundle listing appears in the Advanced Support Bundle table.
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