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- If you are finished with the request bundle, click Done.
- To specify devices for troubleshooting in the support bundle, complete the following steps (not available for Operating Centers):
- In the Support Bundle Wizard window, click Advanced(Device) (not available for Operating Centers).
- For specific device troubleshooting, enter one to three individual device IP addresses in the Device IP Address(es) fields.
- Select the Test Type: Run SNMP Walk, Enable SNMP Debugging, and/or Run Discovery Diagnostic. You may select any or all three.
- If you need to override the stored NetMRI SNMP credentials for the device(s) chosen for troubleshooting, check the Override Net MRI Credentials checkbox. Once you do so, you choose the SNMP Version: v1, v2 or v3. Enter the SNMP community string/passphrase (v1 and v2) or authentication and encryption (v3 only) protocols and passwords. Should you apply this change to more than one device IP address in the session (because you've entered two or three device IP addresses in the previous wizard step), ensure that the values you apply are correct for all devices; if the SNMP values are not the same, you may need to define a separate Device Support Bundle for each device.
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