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Action | Choose Delete or Resend from this menu. |
Status Time | The time of origination for the technical support case. |
Case Number | Infoblox Support case number. In YYDDMM-xxxxxx format. Infoblox Support assigns this value. |
Description | Descriptive information about the support bundle. |
Status | A data field that indicates, for example, Sent or Pending. Pending listings also may show the time period that will elapse before NetMRI generates the bundle file and sends it or stores it. |
File Name | The file name defined by the Support Bundle feature for the bundle archive file. The file name reflects the case number and an arbitrary string of numbers. |
File Size | The size of the bundle archive. Note that the file may exceed hundreds of megabytes in size. |
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The Advanced Support Bundles feature is only available in the standalone (SA) environment. The operation center (OC) environment does not have the Advanced (Device) button. |
To create a support bundle, do the following:
- Log in to NetMRI using the admin account.
- Navigate to Click the Settings icon –> Database Settings –> Advanced Support Bundles.
- Click the New icon (+) at the top of the page.
- Enter the Support Case Number assigned to you from Infoblox Support. The value is defined in YYDDMM-xxxxxx format. The system prompts for correct data entry if a mistake is made.
- Choose the Log Set to Send option:
- Standard: Choosing this option automatically enables all applicable debug log categories as part of the new bundle;
- Custom: Choosing this option enables all debugging and actions allowable for a support bundle, including Install/Upgrade, Discovery Info, and System Data, along with numerous categories of debugging log files.
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