NetMRI collects large quantities of low-level device data that can be viewed at any time. During troubleshooting, experienced admins can use low-level device information to help solve problems. The tool for viewing any device's diverse array of information is called the Device Viewer.
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All Device Viewer windows provide a special Device Actions icon at the top. Click this icon for a menu offering useful tools for viewing related information about the chosen device.
- Tools: Run Ping/Traceroute, SNMP Walk, Cisco C
Anchor bookmark427 bookmark427 ommandCommand (where appropriate), or run Discovery Diagnostic against the selected device. - Topology Viewer: Display the topology in which the selected device resides, based
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- Timestamp: The date and time when the device was queried by NetMRI.
- MAC: The MAC address of the mobile station.
- Remote IP: The discovered IPv4 network address of the device.
- Remote Device: The name or ID of the device.
- Status: The status of the mobile station.
- Username: The user name of the mobile station if applicable.
- Class: The discovered general 802.11 classification of the device.
- SSID: The service set identifier (SSID) provided by the mobile station.
- Vlan: The VLAN ID of the interface the client is associated with.
- Bss Device: The ID or name of the base station subsystem (BSS).
Viewing Wireless Access Points
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- IP: The IP address of the access point.
- Sub Device: The identification number of the access point.
- Name: The name assigned to the access point.
- Location: The user-specified location of the access point.
- MAC: The MAC address of the access point.
- OP Status: The operation state of the access point.
- SW Version: The software version of the access point.
- Boot Version: The boot version of the access point.
- Model: The model of the access point.
- Serial Number: The serial number of the access point.
- Type: The type of the access point.
- Vlan: The name of the VLAN the access point is associated with.
- Admin Status: The admin state of the access point.
- OS Version: The IOS version of the IOS Cisco access point.
- Num of Slots: The number of radio interfaces on the access point.
- Monitor Only: The status of the Monitor Only setting.
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- Monitored IP Address: The IP address of the monitored device.
- Monitored Device: The ID or name of the monitored device.
- MAC: The MAC address of the target unit which is being monitored.
- In Standby: Indicates whether the current unit is in its monitoring mode which means that the unit is or will be a hot standby device.
- Status: The current status of the hot standby device.
- State: The current state of the hot standby device.
- Polling Frequency: How often the monitored target unit is being polled for health testing. The frequency value is displayed in seconds.
- Timeout: How long the monitoring unit can fail to collect information from the monitored target unit. After this time, one more failure of the polling triggers the standby unit to assume the role of the monitored unit. The timeout value is displayed in seconds.
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- Enable/disable SNMP data gathering for the device.
Under SNMP Status, select Enabled to enable SNMP collection for the current device, and select Disabled to disable SNMP collection. - Enable SNMP debugging as a troubleshooting aid.
Under SNMP Debug, select Enabled to enable SNMP debugging for the device. For more information, see the Collecting Troubleshooting Data topic. - Enable SDN debugging as a troubleshooting aid.
Under SDN Debug, select Enabled to enable SDN debugging for the device. For more information, see the Collecting Troubleshooting Data topic. - Override the device Name and Type determined automatically by the appliance. This triggers rediscovery. For more information, see Overriding Device Names and Types in the Device Viewer.
- Override the config change setting specified in the Device Group to define config collection for the device as Locked or Unlocked.
- Set the Reboot Time, in YYYY-mm-dd hh:mm:ss format, for devices up longer than 497 days.
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To use SNMP debugging as a troubleshooting aid, select Enable for SNMP Debug.
To use SDN debugging as a troubleshooting aid, select Enable for SDN Debug.
To enable or disable the option CLI polling in privileged mode (i.e. Enable mode) for this device in particular, select the necessary option for Privileged Polling. This setting overrides the device group's CLI polling in privileged mode setting. You can also specify to use the Group Default setting here.
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On rare occasions, Infoblox Technical Support may ask you to collect information about SNMP or SDN communications between NetMRI and a device. You will then be directed to send the SNMP or SDN log to Infoblox for analysis.
- Open the Device Viewer and then click Settings & Status > General Settings.
- Set the SNMP Debug or SDN Debug option to Enabled and then click Update.
- Allow NetMRI to run for a time (typically an hour or two) specified by Infoblox Technical Support.
- As directed, send the SNMP log to Infoblox for analysis.
- Set the SNMP Debug or SDN Debug option to Disabled, and then click Update.
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