Page Comparison

...

1. Log in to NetMRI using the admin account.
2. Click the Settings icon –>> Database Settings –> > Advanced Support Bundles.
3. Click the New icon (+) at the top of the page.
4. Enter the Support Case Number assigned to you by Infoblox Support. The value is defined in the YYDDMM-xxxxxx format. The system prompts for correct data entry if a mistake is made.
5. Select the Log Set to Send option:
   • Standard: Choosing this option automatically enables all applicable debug log categories as part of the new bundle.

   • Custom: Choosing this option enables all debugging and actions allowable for a support bundle, including Install/Upgrade, Discovery Info, and System Data, along with numerous categories of debugging log files.
     If you select the Config Logs Debug Log category, the current configuration files for all devices are included in the archive. Configuration files are a primary source of sensitive information, such as device admin user names, on the managed network.

6. Do one of the following:

   • If you are finished with the request bundle, click Done.

   • To specify devices for troubleshooting in the support bundle, complete the following steps (not available for Operating Centers):

     1. In the Support Bundle Wizard window, click Advanced(Device).

     2. For specific device troubleshooting, enter one to three individual device IP addresses in the Device IP Address(es) fields.

     3. Select the appropriate test type: Run SNMP Walk, Enable SNMP Debugging, or Run Discovery Diagnostic. You multiple test types if necessary.

     4. To override the stored NetMRI SNMP credentials for the devices chosen for troubleshooting, select Override Net MRI Credentials, choose the SNMP version in the corresponding field, and then enter the SNMP community string/passphrase (v1 and v2) or authentication and encryption (v3 only) protocols and passwords. Should you apply this change to more than one device IP address in the session (because you've entered two or three device IP addresses in the previous wizard step), ensure that the values you apply are correct for all devices; if the SNMP values are not the same, you may need to define a separate Device Support Bundle for each device.

7. If you selected Advanced(Device), do one of the following:

   • To finish the request bundle, click Done.

   • If Infoblox Support requested that you include advanced debug flags for additional troubleshooting methods in the support bundle, complete the following steps:

     1. Click Advanced(Debug).

     2. Select the advanced debug flags requested by Infoblox Support.

     3. Click Done.

8. In Summary, complete the following steps:

   1. Enter the number of hours in the Hours to wait before sending logs field.

   2. Select one of the following methods:

      • Secure FTP (SFTP): Automatically uploads the bundle to Infoblox Tech Support. If you direct NetMRI to compile the bundle and send it to Infoblox, you can start the Bundle creation, log out from NetMRI and allow the process to complete, or carry out other tasks in the meantime.
      • Manual Download: Compiles the bundle into a tar.gz file and allows you to download it to your computer by clicking a link.
   3. If the NetMRI admin wants to receive email notifications when the bundle is generated, sent, or downloaded, select Email notification to me when complete.
   4. Click Start. During the process, the Support Bundles page refreshes until NetMRI completes the new Bundle. The Bundle listing appears in the Advanced Support Bundle table.