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  1. Open an internet browser and enter https://status.infoblox.com.
  2. The top banner displays the overall service status for the Infoblox services. You will see one of the following in the banner:
    • Green Operational: All the Infoblox services are operating properly.
    • Yellow Degraded Performance: Some Infoblox services have degraded performance.
    • Orange Partial outage: Some Infoblox services are out of service.
    • Red Major outage: A majority of the Infoblox services are out of service.
    • Blue Under maintenance: The Infoblox service(s) are currently under maintenance.

Viewing Service Statuses

The Status page displays statuses for each of the following Infoblox Platform bundles for the past 90 days: Infoblox Threat Defense (Essentials), Infoblox Threat Defense (Business On-Premises), Infoblox Threat Defense (Business Cloud/Advanced), and Universal DDI.

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  1. Open an internet browser and enter https://status.infoblox.com.
  2. The Status page displays service for each of the following Infoblox Platform bundles: Infoblox Threat Defense (Essentials), Infoblox Threat Defense (Business On-Premises), Infoblox Threat Defense (Business Cloud/Advanced), and Universal DDI. For each Infoblox Platform bundle, the Status page displays a status bar consisting of 90 vertical slots, each representing a day for the past 90 days.

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The following tunnel service statuses are reported:

  • Not Ready: The tunnel is not in a state of readiness.
  • Ready: The tunnel is in a state of readiness.
  • Connected: The tunnel is connected.
  • Not Connected: The tunnel is not connected. 
  • Degraded: The tunnel is degraded. For example, when a tunnel is connected to AZ1 but was previously connected to AZ2 and is now disconnected (or vice versa), then tunnel will be considered in a degraded state.  (status color ORANGE ): Indicates that the service is in the process of being provisioned at the Infoblox POP (service location). This is a one-time state; it will not revert back to this state once it changes.
  • Ready (status color ORANGE): Indicates the backend for the tunnel(s) is provisioned, but the link is not physically connected at the customer site. This is a one-time state; it will not revert to this stsate once it changes. 
  • Connected (status color GREEN): All tunnels are active and operational on both ends: both the Infoblox PoP and the customer site (router). 
  • Not Connected (status color RED): Indicates that all tunnels are down.
  • Degraded (status color ORANGE): Indicates that there are multiple tunnels to one Availability Zone and one or more (not all) of the tunnels go down, or if any existing tunnel fails, it results in a degraded state. Degradation is based on tunnel metrcis such as latency and packet loss.

Viewing Uptime and Incident History

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