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Before you install BloxOne Mobile Endpoint, ensure that you check the following, otherwise mobile endpoint might not function properly:

  • Your local device is not running any DNS service.
  • Do not apply any firewall rules to block TCP port 443 due to the following:
    • Mobile endpoint must be able to access the following using TCP port 443:
      • 52.119.40.100
      • 52.119.41.100
      • 103.80.5.100
      • 103.80.6.100
    • Mobile endpoint must be able to access the following using TCP port 443
      • csp.infoblox.com
      • threatdefense.infoblox.com and its subdomains
  • Do not apply any firewall rules to block UDP port 53 due to the following:
    • Mobile endpoint must be able to access 52.119.40.100 and 103.80.5.100 using UDP port 53The UDP port 53 query is used to identify (1) the public IP address of the mobile endpoint and (2) the AWS region to which mobile endpoint is connected.

Note

For any deactivated and deleted devices, mobile endpoint can be re-installed and the devices restored and reconfigured.



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