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Obtaining and Installing Your VM Licenses

Owned by Jyothi KP
Last updated: Jun 29, 2023
4 min read

Make note of the hardware IDs that you obtain during this procedure. Each of these unique hardware ID values is associated with a VM registration number from your Contract Notification email.

  1. After the VM starts, open a terminal session for the VM and open the NIOS command line interface.

  2. Run the show hwid command.

    nios-vm-ib-1425-gm > show hwid
    Hardware ID: 564d41e13a1cc55affb9bad4e3b5c48a
    Copy and paste the Hardware ID value for convenience.

    You can also run a show license command to obtain the same information:
    nios-vm-ib-1425-gm > show license
    Version : 8.5.0-394706
    Hardware ID : 564d41e13a1cc55affb9bad4e3b5c48a
    Note that if a license key is installed for the current VM, that key value also appears in the output of the show license command.

  3. Go to https://support.infoblox.com/ and log in with your support account credentials. On the Licenses page, open Submit a license key registration form.

  4. Enter or copy and paste the hardware ID value you obtained in step 2 of this procedure, in both the Serial Number and Hardware ID fields. Both values are synonymous.

  5. Under the Service and Maintenance categories, select the checkboxes for all options for which you have purchased service licenses and/or maintenance licenses.

  6. Enter any Comments if needed.

  7. Click Submit to submit the request for your license keys.

  8. Repeat the previous steps for all other NIOS VM instances.

Infoblox Technical Support normally processes license key requests on the same day they are received; however, allow 24-48 hours for processing. When you receive the license keys, follow the steps in the Managing Licenses topic in the Infoblox NIOS Documentation to install the licenses in the NIOS VM.

Note

Each VM Registration Number should have a Hardware ID associated with it. As you install and spin up each virtual machine, establish written records for each Hardware ID with the VM Registration Numbers in a one-to-one ratio. These value pairs are necessary should you need to contact Infoblox Support.

Obtaining License Keys for Existing VM Instances

If you are unsure of the license entitlements for one or more of your NIOS VMs, or want to obtain a new listing of your license keys for any reason, do the following:

  1. Go to https://support.infoblox.com/ and log in with your support account credentials. On the Licenses page, open Download License Key(s) for one appliance.
    This feature recognizes that any VM is likely to have multiple feature licenses, all of which are tied to a specific Hardware ID.

  2. Enter the Hardware ID number in the Enter one number: field. An example:

     
    Note that serial numbers and hardware IDs have the same value.

  3. Select how your license key will be provided:

    1. Display to Screen

    2. SendFile

    3. .CSV
      The Display to Screen and Send File options allow for direct copying and pasting. Using a .CSV file enables you to use the convenient Upload License File feature for your appliance in NIOS. For more information, see the Managing Licenses topic in the Infoblox NIOS Documentation.

  4. After making your selection, click Generate Keys at the bottom of the panel. An example:

  5. After you receive your key values (there will likely be more than one for each VM), you can save them for your records. If you need to install a specific license or licenses, use the method you prefer as described in the Managing Licenses section of the NIOS online documentation; either pasting in the license data, or uploading the CSV file.

Running the show license Command

You can also run a show license command to obtain the same information for an individual VM, which also indicates the license types for the VM:

nios-vm-ib-1425-gm > show license
Version : 8.5.0-394706
Hardware ID : 564d41e13a1cc55affb9bad4e3b5c48a License Type : Grid Maintenance
Expiration Date : 04/20/2017
License String : GwAAAPTTiCcwDNj0O4nyOTGdFZ7pot6WQ2XOSiqisg==
If license keys are installed for the current VM, those key values also appears in the output for this command listed for each license entitlement.

Downloading License Keys for Multiple VM Instances

The Support pages provide a method for downloading the license keys for multiple VM instances, based on the purchased feature licenses for your products.

  1. Obtain the Hardware ID values for each of your VMs by following steps described in this topic. Do this in the order shown from top to bottom of your Contract Notification email.
    As an alternative, you may use the VM Registration Numbers in your Contract Notification email, also separated by commas.

  2. Go to https://support.infoblox.com/ and log in with your support account credentials. On the Licenses page, open Download License Key(s) for multiple appliances.

  3. Enter (or copy and paste) each of the Hardware ID values or VM Registration Numbers into the entry field, each in its own row, with a comma at the end of the value. Do not press Return between each value. An example, using VM Registration Numbers:

  4. Click Generate Keys at the bottom of the panel (you may need to scroll down to show it).
    The list of keys may be quite substantial. The list shows the license entitlements and registration keys for all NIOS VMs that are purchased and listed with Infoblox Support.

  5. After you receive your key values, you can save them for your records. If you need to install a specific license or licenses, you can use the method you prefer as described in the Managing Licenses section of the NIOS online documentation; either pasting in the license data, or uploading the CSV file.