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Checking NetMRI Collectors Operation

Owned by Viktoryia Varapayeva (Deactivated)
Last updated: Aug 25, 2022
2 min read

Note

This information applies to NetMRI Operations Center installations only.

The Tunnels and Collectors page (Settings icon > Setup > Tunnels and Collectors) provides information about all collectors that are defined within a NetMRI Operations Center installation. A network consists of one or more Operations Center collectors. Each collector connects to the Operations Center through an encrypted tunnel.

The Status column in the table indicates collector statuses. For Operations Center collectors, the status you want to see is Connected.

You may change the data that appears in the Tunnels and Collectors table by choosing different columns of data. Useful information includes the following information:

VPN Address

Lists the tunnel endpoint IP address assigned to each collector.

Network Name

The name of the network for the Operations Center.

Connected From

This is the actual administrative IP address of the collector. Indicates the actual endpoint IP address and TCP port number across which the collector is tunneling (using its associated VPN endpoint).

Bytes Received and Bytes Sent

Lists the total amount of data received by, and sent by, each collector during its entire active period in the OC.

Collectors also have Licensing limits, corresponding to those described in the topic Understanding Platform Limits,Licensing Limits and Effective Limits. The Tunnels and Collectors page lists the following information:

Device Limit

Shows the maximum device license count for the collector–the number of devices the collector is licensed to manage. (This value does not apply to discovered device counts, which can be higher.) The value in this column corresponds to an Effective Device Limit for the collector.

Licensed Devices

The number of consumed device licenses for the listed collector. The difference between this value and the Device Limit represents the number of device licenses remaining available to the collector appliance.

To view a collector's event logs, do the following:

  1. Click the Actions icon and then choose Log Messages.
  2. Click Yes. When the log is available, it appears in a window.

To obtain and send technical data from any collector for troubleshooting purposes, do the following:

  1. Click the Actions icon and then choose Send Support Bundle.
  2. In the Send Support Bundle dialog box, complete the following:
    1. Select the transfer mode.
    2. Select one or more data categories. Sending technical data requires at least one category selection.
    3. Click Start.