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In the Support Bundle section, click Collect to start collecting logs and configurations about your environment, so Technical Support can use the information for troubleshooting. Once the system starts collecting information, the following dialog appears. You can click Cancel to stop the collection.

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When the system completes collecting information, the following dialog appears and you can click Download to save the Support Bundle to your computer.

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SSH

In the SSH section, you can enable or disable a secure terminal connection on port 2022 between your BloxOne host and the debugging interface (debugging CLI).

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1. Log in to the Cloud Service Portal.
2. Enable local access on the host. For information, see Managing Local Access for HostsServers.
3. Launch and log in to the Device UI. For information, see Accessing the Device UI in this topic.
   
4. Go to the SSH section and click Enable. Once you enable SSH, the Disable button appears.
   
   
5. Use an SSH client to connect to the debug CLI on port 2022 (example: ssh -p 2022 admin@[remote_host_ip]).
6. Use the following credentials to log in to the debug CLI:
   • Login: admin
   • Password: The last 8 digits of the serial number (without spaces).

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