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When you experience service-related issues with your BloxOne edges, you can troubleshoot from within the Cloud Services Portal. You can run diagnostic reports for Site-to-Site VPN, Edge Services Firewall, and Edge Services Router. To perform corrective actions and fix issues, you will need to obtain configuration and connectivity data through the service's troubleshooting page.

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  1. Enable Site-to-Site VPN from Manage > On-Prem Hosts, select the on-prem host, click Edit > Applications & Services tab, find the Site-to-Site VPN service, and click the toggle button to show Enabled. 
    Note that if you do not enable the application, the troubleshooting information does not show up. 
  2. Click Save & Close.
  3. To perform troubleshooting, click the On-Prem Host drop-down menu > Troubleshoot > Site-to-Site VPN Diagnostics.
  4. On the Troubleshoot page, click Run Site-to-Site VPN Diagnostics. 
  5. A command is sent to the on-prem host to gather the output, which will show up on this page. The following is an example of the output:

  6. To export the diagnostics report as a .txt file, click Download. To return to the On-Prem Hosts page, click Cancel.  
    For more information about the diagnostics output, see the Troubleshooting Field Names table in this topic. 
    For more information about troubleshooting BloxOne products, see Troubleshooting On-Prem Hosts.

Troubleshooting Firewall

To troubleshoot your BloxOne Service Edge firewall, do the following:

  1. Enable Edge Services Firewall from Manage > On-Prem Hosts, select the on-prem host > Edit > Applications & Services tab, find the Edge Services Firewall service, and click the toggle button to show Enabled.
    Note that if you do not enable the application, the troubleshooting information does not show up. 
  2. Click Save & Close.
  3. To perform troubleshooting, click the On-Prem Host drop-down menu > Troubleshoot > Firewall Diagnostics.
  4. On the Troubleshoot page, click Run Firewall Diagnostics. 
  5. A command is sent to the on-prem host to gather the output, which will show up on this page. The following is an example of the output:

  6. To export the diagnostics report as a .txt file, click Download. To return to the On-Prem Hosts page, click Cancel. 
    For more information about the diagnostics output, refer to the Troubleshooting Field Names table in this topic. 
    For more information about troubleshooting BloxOne products, see Troubleshooting On-Prem Hosts.

Troubleshooting Routing

To troubleshoot your BloxOne Service Edge routing, do the following:

  1. Enable Edge Services Router from Manage > On-Prem Hosts, select the on-prem host > Edit > Applications & Services tab, find the Edge Services Router service, and click the toggle button to show Enabled.
    Note that if you do not enable the application, the troubleshooting information does not show up. 
  2. Click Save & Close.
  3. To perform troubleshooting, click the On-Prem Host drop-down menu > Troubleshoot > Routing Diagnostics.
  4. On the Troubleshoot page, click Run Routing Diagnostics. 

  5. To export the diagnostics report as a .txt file, click Download. To return to the On-Prem Hosts page, click Cancel.
    For more information about the diagnostics output, refer to the Troubleshooting Field Names table in this topic. 
    For more information about troubleshooting BloxOne products, see Troubleshooting On-Prem Hosts. 

Troubleshooting Field Names

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