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The NetMRI appliance is configured to prevent all non-essential servers and ports, and all user accounts are disabled except for the admin account, which is used for administrative purposes (see below for more information).

Symptom: Unable to connect to Infoblox Technical Support server.

  • Use the NetMRI ping/traceroute tool via the browser interface (Tools icon > Device > Ping/Traceroute), or the ping command via the NetMRI administrative shell to verify that NetMRI can reach any server on the Internet.
  • Use the NetMRI ping/traceroute tool via the browser interface, or the traceroute command via the administrative shell to verify that NetMRI can reach techdata.infoblox.com on the Internet.
  • Verify that your firewall rules allow NetMRI to make an outbound SSH connection (tcp port 22) to techdata.infoblox.com.

Technical Support monitors the CERT advisories for all components used in the appliance and evaluates all appropriate reports with regard to their usage in NetMRI. If a serious vulnerability is discovered, a custom patch is developed and provided to all existing customers via the NetMRI User Mailing list.

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