Defining an Issue Notification

New Issue notifications let administrators know when problems are detected by NetMRI during network data collection. (For more information about Issues, see Evaluating Issues in NetMRI.)

To define a new issue notification, do the following:

1. Click the Settings icon > Notifications > Subscriptions to begin creating notifications.
2. Click Add Notification.
3. In the Category drop-down menu, choose New Issues.
4. Choose the Time Window over which the notification subscription will operate.
5. If necessary, enable the Send Clearing Notifications option in the upper right corner. If activated, a notification is sent when an issue covered by the notification is cleared.
6. Choose the Severity: Info, Warning, or Error.
   Info, Warning, and Error are the three standard NetMRI severity classifications.
7. Choose the Issues to trigger the notification. Select multiple issues by holding the Ctrl key or the Shift key while selecting. Selecting All Issues automatically enables any issues to generate a notification.
8. Choose one or more Device Groups for triggering notifications of specified issues.
9. Choose one or more Interface Groups for triggering notifications of specified issues.

10. Choose the Method by which admins will receive Job notifications: Email, SNMP Trap, or Syslog.
    For Email: select the To Users to receive the notification. (Administrators can send notifications to anyone. Non-administrative users can send notifications only to themselves.)
    Specify additional To email address(es) if needed. Separate multiple e-mail addresses by commas.

    Note

    Email notifications also require the correct SMTP servers to be configured in the appliance to support sending the notifications to their destinations. See the Setting Notification Defaults topic for more information.

    If needed, click Edit Schedule to specify a schedule for the summary e-mail notification;
    The Summarize checkbox sends a digest email of the system alerts for the selected category, providing a way to reduce email quantities sent to administrators’ inboxes. Deactivate the Summarize checkbox to receive all notifications for each individual system alert.
    To manage notification email settings in more detail, click the Advanced Settings button to override default settings for sender information, message type, message subject, message content, and details. See Notification Content and Formatting for information about placeholder variables.
    

    Note

    If you select Plain Text as the message body, the HTML formatting is erased in the notification email.

    For SNMP Trap, override the default servers by entering a new IP address.
    For Syslog, override the default servers and message. For more information, see Notification Content and Formatting.

11. Click Save.