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Checking Endpoint Status

Owned by Gary Leicht
Last updated: Sept 06, 2024
2 min read

After you have successfully installed the Endpoint application and registered with the Infoblox Portal, you can check the status of the service to ensure that your device is protected against malicious domains.

Endpoint uses three status icons to provide visual indication of the protection status: Protected and Unprotected. For Mac users, the status icon is displayed on the menu bar at the top of your desktop (Mac OS X). On the Windows platform, a tool-tip is displayed when placing the mouse cursor on the icon. 

In normal operation mode, the protection status is refreshed every 30 seconds. When the Control Application starts or in error condition, the status is refreshed every 10 seconds.

Endpoint displays one of the following status icons on your device:

  •  the endpoint protected status icon Protected 
    Endpoint is running properly, and your device is fully protected against malicious attacks by Infoblox Endpoint.
    This icon is displayed for the following states:
    – DNS queries are encrypted and are being sent to the Infoblox DNS Server.
    – DNS queries are being sent to the Infoblox DNS Server.

  • the endpoint protected status icon Protected
    If your device is connected to the corporate network, it is protected against malicious attacks by the corporate network.
    This icon is displayed for the following states:
    – When the endpoint is connected to the corporate network, the DNS queries are being sent to the corporate DNS servers.
    – If you have configured an on-prem DNS forwarding proxy, the DNS queries are being sent to the proxy.

  •  the endpoint ubprotected status icon Unprotected 
    This icon is displayed when your device is not protected by Infoblox Endpoint. The application is currently not running or cannot be reached, and your device could become vulnerable to malicious attacks.
    The following are some possible causes:
    • The service cannot be contacted: Your protection level cannot be determined because the Infoblox Endpoint Service cannot be contacted for the moment..
    • No organization identifier has been provided: Your company account identification is missing.
    • Organization identifier is not valid: Your company account identification is not valid.
    • Email address has not been provided: You have not registered with Infoblox Threat Defense yet.
    • Registration has failed: The registration of your account has failed.
    • Problem with the user account: Your account has a problem.
    • Problem with the Infoblox Portal: There is a problem with our portal.
    • Testing connectivity to the DNS Server: The connectivity to the Infoblox DNS Server is being tested. So, your device is not being protected yet.
    • Problem with the DNS Server: The Infoblox DNS Server cannot be reached.
    • No active network card: There is no active network card detected on the computer.
    • Problem with the DNS Proxy module: There is a malfunction in the DNS Proxy module.
    • You are not being protected by Infoblox Endpoint because other VPN software intercepts DNS requests on this computer.
  • Disabled  
    Disabled is a sub-status of Unprotected. When endpoint is disabled by the administrator, your device is not being protected by Infoblox Endpoint. If endpoint is disabled, the following message will be displayed in the Infoblox Portal's Endpoint Groups page. 


    Image: Pop-up window indicating endpoint is disabled.