Viewing Service Logs

Infoblox Portal provides service logs that you can view or download for troubleshooting purposes. Service logs provide diagnostic information about the services running on specific servers in your Infoblox Platform infrastructure. Information in service logs allows you to analyze, optimize, and troubleshoot Infoblox services.

To view the service logs, do the following:

1. From Infoblox Portal, click Monitor > Logs > Service Logs. 

2. On the Service Logs page, click Display Recent to display the most recent 100 service events.
   or
   Click (the Filter icon) to activate the filtering feature, and then click (the Add icon) to configure your filter.
   From the Basic Columns menu, choose the filtering criterion you want to add. You can select one of the following:

   • Timestamp: You can select an applicable timeline within which you want to filter the results, using the calendar provided.

   • Log Type: Select the service type for which you want to obtain service events. For example, if you choose DNS, the Infoblox Portal display only events related to the DNS service. The following is a list of available log types:

     • Anycast: Choose this to view or download the Anycast service events.

     • AWS Discovery: Choose this to view or download the AWS Discovery service events.

     • Azure Discovery: Choose this to view or download the Azure Discovery service events.

     • DHCP: Choose this to view or download the DHCP service events.

     • DNS: Choose this to view or download the DNS service events.

     • DNS Forwarding Proxy: Choose this to view or download the DNS forwarding proxy logs.

     • GCP Discovery: Choose this to view or download the GCP Discovery service events.

     • NIOS Grid Connector: Choose this to view or download the service logs for NIOS Grid Connector.

     • NTP: Choose this to view or download service events for the NTP service.

     • Server: Select the server on which you want to obtain service events. The drop-down list includes available servers in your infrastructure.

To add more filtering criteria, click (the Add icon) again to add another criterion. When you are done, click (The Run icon) to filter the events. You can also click (the Remove icon) to remove the filter you just created. If you want to use the same criteria for future filtering, you can save the filter by clicking (the Save icon) and entering a name for the filter. You can then click (the Star icon) to find the saved filter in the future without setting the filtering criteria again.

The Service Logs page provides a card view and a table view for displaying information. You can toggle between the card and table view by clicking the icon on the upper right corner of the navigation bar.

• Card view

  

• Table view

  

By default, the card view displays the following information for each configuration you have created:

• Timestamp: The UTC timestamp when the user performed the specific task.

• OPID: The unique ID of the server.

• Container Name: The name of the container in which the server is currently running.

• Service ID: The ID of the service.

To view more information for a specific event, click (the Expand icon) to expand the panel to view the following:

• Message: Detailed information about the event.

When you toggle to the table view, the Service Logs page can display some or all of the following fields. By clicking the hamburger menu next to the fields, you have the flexibility to select or deselect the fields (including associated tags) as well as their order to be displayed in the table view.

• TIMESTAMP: The UTC timestamp when the user performed the specific task.

• OPID: The unique ID of the server.

• CONTAINER NAME: The name of the container in which the server is currently running.

• SERVICE ID: The ID of the service.

• MESSAGE: Detailed information about the event.

Downloading Service Logs in CSV Format

To download service logs in CSV format, do the following:

• On the Service Logs page, click Download. The download file is in this format: service-log-the timestamp in UTC format.csv, such as service-log-10-10-2022, 10-30-59 PM UTC.csv.

You can also do the following on the Service Logs page:

• Click the Sort by menu to choose the column by which you want to sort the events, and then use the up/down arrows to sort the events in ascending or descending order.

• Enter the value that you want to search in the Search text box. Infoblox Portal displays the list of security events that match the keyword in the text box.