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Deploying and Using the Application
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Deploying and Using the Application

Owned by Shirly Tsang
Last updated: Jan 20, 2025 by Comala Publishing for Confluence Cloud
3 min read

To enable the Infoblox SOC to ServiceNow integration, you’ll need both a destination and a traffic flow. After deploying the integration from the Ecosystem Portal, these components are automatically populated.

Steps to Deploy the ServiceNow Integration

  1. Access the Ecosystem Portal:
    Log in to the Infoblox CSP.

  2. Navigate to the Integration Marketplace:

    • Go to Configure in the top menu.

    • Click on Administration.

  3. From the list, select Integration Marketplace.

    image-20241107-043315.png

     

  4. Deploy the Integration:
    You will be redirected to the Infoblox Marketplace. Locate the ServiceNow integration, and click Deploy to add it to your Infoblox portal.

    image-20250107-045408.png

Once deployed, the integration script will appear in the Automation tab of the Data Connector.

 

Review and Configure the Destination Parameters:
Although the destination is automatically created, you’ll need to review and configure specific destination parameters to match your ServiceNow environment settings. This ensures seamless communication between Infoblox SOC and ServiceNow.

  • On the Infoblox CSP highlight on Configure, click on Administration and select Data Connector from the revealed list

 

image-20241106-110329.png

 

 

  • On the Data Connector tab, click on the Automation tab on the top of the Data Connector Page where you can see the Integration script.

    image-20250107-051309.png

     

  • Although the destination is automatically created, you’ll need to review and configure specific destination parameters to match your ServiceNow environment settings.

    image-20250107-051333.png

 

  • Edit the Application Script for ServiceNow Integration and configure the desired Variables for Authentication and Integration.

    • Variables

      1. cspInstance

      2. cspApiKey

      3. serviceNowInstance

      4. serviceNowUsername

      5. serviceNowPassword

      6. serviceNowTableName (default value: Incident)

        image-20240723-091831.png

    • Enable the destination by changing State to Enabled.

      image-20240723-082331.png

       

  • Verify the Traffic Flow:
    The traffic flow is also auto-populated upon deployment. It’s recommended to verify the traffic flow settings to confirm that the data is correctly directed from Infoblox SOC to ServiceNow.

     

     

     

    image-20250107-051353.png

  • Edit the Traffic Flow:

    • Go to the General tab.

    • Set the State to Enable.

  • Configure the Source:

    • Under Log Source Configuration, set Source to Infoblox Cloud Source.

  • Set Log Type to SOC Insight Log.

    image-20250120-042215.png

  • Select the Service Instance:

    • Expand the Service Instance list by clicking on the Service Instance header.

    • From the list, select the created Data Connector service.

  • Finalize the Setup:

    • Click Finish to confirm the creation of the Traffic Flow.

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