Support

Receiving Support

Infoblox Support is available for customers with active maintenance contracts via Web, Chat (for certain products), and Phone. Infoblox offers options for maintenance contracts to fit your organization’s needs. Details can be found here: https://www.infoblox.com/support/ . 

Service Level Agreements

Service Level Agreements (SLA) are based on the maintenance contract the customer has and the severity of the case. Details on the SLA matrix can be found here: https://www.infoblox.com/company/legal/terms-premium-maintenance/ . 

Additional Services

In addition to our world-class support, Infoblox offers the following services to ensure our customer’s success:

• Professional Services: Infoblox Professional Services help you maximize your investment in your network infrastructure and your Infoblox products by giving you a holistic view of your network. Our experienced and highly skilled consultants work with you in depth to understand your organization’s unique challenges and goals, design strategies to help you meet these challenges and achieve your business goals, while reducing the total cost of ownership. For more information see: https://www.infoblox.com/support/professional-services-overview/ .

• Education Services: Drive the success of your Infoblox implementation with the learning path that works for you! Infoblox Education provides learning options that work for your role – Operator, Administrator, or Architect – and your learning style. Interested in an introduction to Infoblox powerful products or quickly getting up to speed on our most popular product features – then get started with our Free Learning. If hands-on training delivered by an Infoblox expert is more your style, then check out our courses at https://www.infoblox.com/infoblox-education/ .