Troubleshooting

In rare cases, connections may not work to the Infoblox Technical Support server, which is currently bloxdrop.infoblox.com. If you experience a failed upload to the Infoblox server after an automatic or manual Support Bundle creation, the table in the Support Bundle page will show a message to this effect in the Status column.

1. Use the NetMRI ping/traceroute tool on the Tools icon > Device > Ping/Traceroute page or the ping command in the administrative shell to verify that NetMRI can reach the Infoblox server bloxdrop.infoblox.com on the internet.
2. Use the NetMRI ping/traceroute tool on the Tools icon > Device > Ping/Traceroute page or the traceroute command via the administrative shell to verify that the appliance can reach bloxdrop.infoblox.com on the internet.
3. Verify that your firewall rules allow NetMRI to make an outbound SSH connection (TCP port 22) to bloxdrop.infoblox.com.