Viewing Issues in the Network

The Network Analysis > Issues tab provides an overview of network status that includes the Network Scorecard, Network History chart, and the issues data driving them. The Issue page defaults to showing the Scorecard with the table of cumulative Issues appearing across the network.

Select any device group to refresh the chart with any data set. You can reformat the Issue page by choosing one of the following four options:

Issues By Type with Scorecard: Shows the Scorecard with its nine categories and the Issues table in the lower panel.
Issues by Type: The Issues table by each reported Issue type, with sorting and filtering options.
Issues by Device with Historic Chart: Lists issues by device, including each device's cumulative Severity level, its IP address and network view, and its cumulative Issue statistics. Click the IP address to view the Issues page for each device. Doing so allows drilling down to more-specific issue information on the device.
Issues by Device: The Issues table, listing cumulative issues status by each device.

You can also perform the following:

To determine the current scope, date, and period, the Scope represents the part of the managed network where issues are currently being reported. To check the scope, look at the header just above the Issues panel. For example, if the current scope is Entire Network, the header will read All Devices.
To change the scope, select an item in the Select Device Groups pane on the right.
The Select Device Group pane on the Network Analysis tab displays only extended device groups, i.e. groups that allow for calculations.
To change the date or period covered in the analysis, click the selector icon next to the scope, choose Date or Period, and select the required options.
To view issues by device, click the Issues by Device tab below the data table. Access multiple pages using the controls below the right side of the table.
To view issues by issue type, click the Issues by Type tab below the issues data table. Access multiple pages using the controls under the table.

Click any device hyperlink to open the Device Viewer for that device. Right-click any device hyperlink to open a menu of actions you can perform for that device. Also, click any Issue hyperlink to open the Issue Viewer for that issue.

To filter the issues table by activity type, complete the following:

Open the Display menu (above the column headers).
In the drop-down menu, click the activity type you want to see in the table. Choose from the following types:
- All: Displays all instances of all issues during the selected time period. For example, if a device goes down, then comes back up, then fails again, All shows both Device Down instances (Current, on the other hand, would only show a single Device Down instance).
- Current (default): Displays all issues open for today, or all issues open at the end of a given time period if before today.
- New: Displays all issues having new instances during the selected time period.
- Cleared: Displays all issues that have cleared instances during the selected time period.
- Suppressed: Displays all issues that have suppressed instances during the selected time period.

Also see Evaluating Issues in NetMRI for more detailed information on issues, their significance and how to manage notifications, issue triggering thresholds, how to create custom issues, and other features.