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Shutting Down, Rebooting, and Resetting

Owned by Panna .
Oct 03, 2024
3 min read

To reboot and shut down an appliance, you can use Multi-Grid Manager or the Infoblox CLI. To reset an appliance, you must use the Infoblox CLI.

Rebooting an Applianc e

You can reboot a single appliance, a single node in an HA pair, or both nodes in an HA pair. To reboot an appliance:

  1. From the Master Grid tab, select the Members tab -> master_grid_member checkbox.
  2. Click Control -> Reboot from the Toolbar.
  • For an HA pair, choose whether to boot one node (and which one) or both nodes, and then click OK.


Depending on the browser you use, Multi-Grid Manager may display a dialog box that indicates the system is unavailable during a restart or reboot.
To reboot a single appliance using the CLI:

  1. Log in to the Infoblox CLI using a superuser account for the appliance that you intend to reboot.
  2. Enter the following CLI command: reboot

Shutting Down an Appliance

Under normal circumstances, you do not need to turn off or shut down an appliance. It is designed to operate continuously. However, if you want to turn off an appliance, use the GUI or the CLI to shut down the appliance, instead of just turning off the power switch. Before shutting down a remote appliance, make sure you can restart it. You cannot restart the system using the GUI.

Note: If there is a disruption in power when the appliance is operating, the appliance automatically reboots itself when power is restored.

To shut down am appliance:

  1. From the Master Grid tab, select the Members tab -> master_grid_member checkbox.
  2. Click Control -> Shutdown from the Toolbar.
  • For an HA pair, choose whether to shut down one node (and which one) or both nodes, and then click OK. The appliance shuts down. The fans might continue to operate until the appliance cools down.

To shut down an appliance using the CLI:

  1. Log in to the Infoblox CLI using a superuser account.
  2. Enter the following CLI command: shutdown


Resetting an Appliance

There are three ways to reset an appliance:.

You can perform these functions only through the CLI.

Resetting the Database

You can reset the database if you lose the administrator account and password or if you want to clear the database but preserve the log files to diagnose a problem. This function removes the configuration files and the data from the appliance database. During this procedure, you are given the option to preserve the network settings of the appliance, which are the IP address and subnet mask, the IP address of the gateway, the host name, and the remote access setting.
To reset the database:

  1. Log in to the Infoblox CLI using a superuser account.
  2. Enter the following CLI command: reset database
    The appliance then displays a message similar to the following:
    The following network settings can be restored after reset: IP Address: 10.1.1.10
    Subnet Mask: 255.255.255.0
    Gateway: 10.1.1.1
    Host Name: ns1.corp100.com Remote Console Access: true
    The entire database will be erased.
    Do you wish to preserve basic network settings? (y or n)
  3. Press the Y key to preserve the network settings or the N key to return the network settings to their default values (192.168.1.2, 255.255.255.0, 192.168.1.1).

Resetting an Appliance to Factory Settings

You can reset the appliance to its original factory settings. This removes the database, network settings, logs, and configuration files. Then, it reboots with its factory settings, which are the default user name and password, and default network settings. When you perform this procedure, the appliance does not give you the option to preserve your network settings.

Note: If you have previously imported HTTPS certificates, the appliance regenerates the certificates and replaces them.

To reset the appliance to its factory settings:

  1. Log in to the Infoblox CLI using a superuser account.
  2. Enter the following CLI command: reset all

Resetting an Appliance to Factory Settings and Removing Licenses

You can also reset the appliance to its original factory settings and remove all the licenses installed on the appliance. This removes the database, network settings, logs, configuration files, and licenses. The appliance then reboots with its factory settings, which are the default user name and password, and default network settings.

Note: If you have previously imported HTTPS certificates, the appliance regenerates the certificates and replaces them.

To reset the appliance to its factory settings and remove all its licenses:

  1. Log in to the Infoblox CLI using a superuser account.
  2. Enter the following CLI command: reset all licenses