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Collecting Troubleshooting Data

Owned by Viktoryia Varapayeva (Deactivated)
Last updated: Aug 25, 2022
1 min read

On rare occasions, Infoblox Technical Support may ask you to collect information about SNMP or SDN communications between NetMRI and a device. You will then be directed to send the SNMP or SDN log to Infoblox for analysis.

  1. Open the Device Viewer and then click Settings & Status > General Settings.

  2. Set the SNMP Debug or SDN Debug option to Enabled and then click Update.

  3. Allow NetMRI to run for a time (typically an hour or two) specified by Infoblox Technical Support.

  4. As directed, send the SNMP log to Infoblox for analysis.

  5. Set the SNMP Debug or SDN Debug option to Disabled, and then click Update.