Using the Issue Viewer

The Issue Viewer appears in a new window when you click any issue hyperlink. By default, the Issue Viewer displays all issues of the selected type in a table, that occur across all NetMRI-managed devices. You can also filter the issue instances that appear in this window. Below the table, two important tabs appear.

The History tab provides a chart showing recent activity for the issue. The Issue Viewer is not device-specific: it is Issue-specific, which means that all devices that exhibit the issue may be listed in the Viewer, in the Components Affected by Issue table. The instance shown to the left lists a single device, but this will not be the case for many Issue instances. Devices are listed by their IP address and device name. The Issue Viewer's Components Affected by Issue table also shows a set of data columns crafted to match data reporting for the specific Issue.

History displays the stacked bar chart showing the following four data sets:

• Adds: Shows new instances of the specific Viewer issue.

• Same: Reflects issue instances still present since their first appearance.

• Drops: Shows instances no longer present.

• Suppressed: Shows instances that are suppressed.

The time span for the History chart can be adjusted as for other chart instances.

The Description tab explains the issue. The Description is taken from the Comprehensive Issue List.

To filter issues displayed in the Issue Viewer, go to the In list in the page header, and select the Device Group. All instances of the specific Issue across all related devices in the Group will be listed in the Issue Viewer.

In the following instructions, you can select multiple checkboxes to simultaneously perform the action on multiple devices.

To filter the issue instances table by activity type, complete the following:

1. Open the Display menu (above the column headers).

2. In the drop-down menu, click the activity type you want to see in the table. Choices include:

   • All: Displays all instances during the selected time period. For example, if a device goes down, then comes back up, then fails again. All shows both Device Down instances, while Current only shows a single Device Down instance.

   • Current (default): Displays all issue instances open for today, or all issue instances open at the end of a given time period if before today.

   • New: Displays all new instances during the selected time period.

   • Cleared: Displays all instances that have cleared instances during the selected time period.

   • Suppressed: Displays all Issue instances that have been suppressed during the selected time period.

To suppress an issue type for a device, select the device, and then click Suppress Issues below the table.

To unsuppress an issue type for a device, clear the checkbox for that device, and then click Unsuppress Issues below the table.

Some Issues may be suppressed according to organization policy. For example, NetMRI automatically reports the OSPF Authentication Disabled issue when appropriate. Some organizations may choose not to run authentication on particular dynamic routing protocols such as OSPF. In such cases, issue suppression is warranted. In other cases, you may see frequent warnings for particular events that are deemed trivial, and wish to prevent most instances from appearing. For more information, see Performing Issue Suppression.

To schedule a job (i.e., run a script) for a device, perform the following:

1. Select the device.

2. Click Schedule Job below the table. The Edit Job dialog appears.

3. Enter a Job Name.

4. Select a Script Name.

5. Enter a Description (optional).

6. Click Edit Schedule..., then specify the job schedule.

7. To run the job against other devices or device groups, click the Edit Groups/Devices... button, then select other devices and/or device groups.

8. Click Save. The job is listed at Config Management > Job Management > Job History tab.

To execute a command or commands on a device, perform the following:

1. Select the device.

2. Click Execute Command below the table.

3. In the Run Configuration Command Script dialog, enter one or more valid configuration commands.

4. Click OK.

To send a notification about this issue, click the Notifications button.

You can automate the notification process on the Settings icon > Notifications section > Subscriptions page.