Viewing Device Issues, Configurations, and Changes

You can define individual devices' SNMP and CLI credentials in the Device Viewer. For more information, see Adding and Testing SNMP Credentials for a Device and Adding and Testing CLI Credentials for a Device.

The Device Viewer's Issues page (Device Viewer > Network Analysis > Issues) lists issues associated with the selected device in the network.

The Detected Changes chart provides an adjustable view of issue trends for the current device. The time period resides on the horizontal X-axis, and the measurement, in the number of issues, is on the vertical Y-axis. Click the Time Selector drop-down menu to change the X-axis time period for the Historic chart.

The Detected Changes chart displays up to the following four data sets: Adds, indicating the number of new issues for each time period, Same, indicating Issues the time period that remain from the preceding time period; Cleared, indicating issues that have been cleared from the system due to administrative remediation or other causes; and Suppressed, which shows the relative quantity of Issues that have been suppressed due to admin configuration of Issues that may be deemed to produce excessive notifications in each time period. Issue counts for each time increment appear as stacked bars in the chart. Move the mouse over any colored bar section to view the count for that Issue type.

Adds: New issues.
Same: Issues still present.
Drops: Issues no longer present.
Supp: Suppressed issues.

You can also perform the following:

To change the date covered by the display, click the date hyperlink in the upper left corner.
To change the period covered by the display, open the Period list (in the header) and click the desired period.
To view a description of an issue, hover over the issue hyperlink. A description appears in a tooltip.
To view additional issue details, click the issue hyperlink. The Issue Viewer opens for the specific issue and device.

To filter the issues table by activity type:

Click the Display Mode button (above the column headers).
In the submenu, click the activity type you want to see in the table. The choices are as follows:
1. All: Displays all issues that existed during the selected time period. This is an important view for real-time analysis because if an issue existed at one point in the day, but was later automatically cleared by NetMRI, it will only be listed by selecting All.
2. Active(Default): Displays all currently active issues for the selected time period.
3. Current: Displays all issues present at the end of each day for the selected time period.
4. Dropped: Displays all issues that were resolved during the selected time period, and that were not open at the end of that period.
5. Suppressed: Displays all issues you have chosen to suppress.