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Monitoring Services

Owned by Panna .
Jun 20, 2022
4 min read

The Grid or device status icon and the service icon indicates whether a service running on a member or an independent appliance is functioning properly or not.

Service Status

After you enable any of the services — DHCP, DNS, TFTP, HTTP (for file distribution), FTP, NTP, bloxTools, Captive Portal, Reporting, Discovery, Threat Protection and Cloud API — the appliance indicates their status as follows:

Icon

Color

Meaning

Green

The service is enabled and running properly.

Yellow

The service is enabled, but there may be some issues that require attention. For Threat Protection, this could mean that one of the members is in monitor mode.

Red

The service is enabled, but it is not running properly. (A red status icon can also appear temporarily when a service is enabled and begins running, but the monitoring mechanism has not yet notified Grid Manager.)

Gray

The service is not configured or it is disabled.

Note

When you enable reporting service on the Grid and configure multi-site cluster, you can monitor the status of all reporting members that you have configured. For information about reporting clusters, see Configuring Reporting Clusters.


Monitoring Grid Service s

The status icon of a Grid service represents the status of the most critical service in the Grid. For example, if the Grid DHCP status icon is red, the DHCP service on one of the members in the Grid is not running properly. You can click the DHCP service link to view the service status of all Grid members and identify which member has a service problem. You can then decide to start or stop the service, or modify the service configuration on that member.
To monitor a Grid service:

  1. From the Grid tab, select the Grid Manager tab, and then click a service link.
  2. Grid Manager displays the following information in the Services tab:
    • Name: The name of the member.
    • Service Status: The current status of the service.
    • IPv4 Address: The IPv4 address of the appliance or the VIP of an HA pair.
    • IPv6 Address: The IPv6 address of the appliance or the VIP of an HA pair.
    • Comments: Information about the member or service.
    • Site: The site to which the member belongs. This is one of the predefined extensible attributes.
      You can select available extensible attributes for display.
    • Reporting Site: This field appears only when you enable the reporting service and configure the multi-site cluster. For information about how to configure the multi-site clustering mode, see Configuring Reporting Clusters.

Note

The Reporting Site column is hidden by default. To display this column, click the down arrow next to any column header and select Columns -> Edit Columns -> Reporting Site checkbox and click Apply. If the Reporting Site column is visible, then the extensible attribute value is automatically updated.


3. Optionally, click the Edit icon next to the service name to edit the Grid properties for the service.

or

Select a member checkbox, and do one of the following:

    • Click the Edit icon to edit the member service configuration. Grid Manager displays the editor for the corresponding service. For example, when you edit the DHCP service, Grid Manager displays the Member DHCP Configuration editor.
    • Click the Start icon to start the service.
    • Click the Stop icon to stop the service.

Grid Manager updates the service status based on your action.

Monitoring Member Services

You can view detailed service status on a selected member. Optionally, you can start and stop a service, and edit the service configuration.
To monitor a member service:

  1. From the Grid tab, select the Grid Manager tab -> Members tab -> member checkbox, and then click the Manage Member Services icon.
    In the Manage Services panel, Grid Manager displays the following information:
    • Service: The name of the service.
    • Status: The current status of the service running on the member.
    • Description: The description of the status. Grid Manager displays the percentage of usage for the TFTP, HTTP (File Distribution), FTP, and bloxTools services.

2. Optionally, mouse over a service and do one of the following:

    • Start/Stop Service: Click this icon to start or stop the selected service. For example, when the DNS service is currently stopped, the appliance starts the service when you click this icon.
    • Edit Service: Click this icon to edit the selected service. Grid Manager displays the corresponding editor. For example, when you click the Edit Service icon for DNS, Grid Manager displays the Member DNS Configuration editor.

3. Click the Refresh icon to update the service status.