Viewing the Issue List

The Issues page provides several different views based on the type of data you wish to view. Click the down-arrow menu for Issues and select from Issues by Type with Scorecard, Issues by Type, Issues by Device with Historic Chart, or Issues by Device. The Issues by Type page displays the currently active Issues list in a table sorted by priority — Errors, Warnings, and then Info. Issues by Device is helpful when you want to isolate issues appearing on a specific device.

The Issues by Device with Historic Chart view provides an adjustable view of Issue trends for any selected device group. The time period resides on the horizontal X-axis, and the measurement, in the number of issues, is on the vertical Y-axis. Click the Time Selector drop-down menu to change the X-axis time period for the Historic chart.

The Historic chart displays up to four data sets as follows:

Adds: Indicates the number of new issues for each time period.
Same: indicates Issues the time period that remains from the preceding time period.
Cleared: Indicates Issues that have been cleared from the system due to administrative remediation or other causes.
Suppressed: Shows the relative quantity of Issues that have been suppressed due to admin configuration of Issues that may be deemed to produce excessive notifications in each time period. Issues count for each time an increment appear as stacked bars in the chart. Move the mouse over any colored bar section to view the count for that Issue type.

To see a longer description of any issue, hover over the hyperlink in the Title column. Columns that are displayed by default include the following:

Severity	Shows the severity level of the Issue: Error, Warning, or Info.
Last Seen	The timestamp of the last occurrence of the Issue.
Title	A hotlink showing the title of the Issue, such as Config Difference. Hover the mouse over the Title link for an Issue to see a longer description.
Status	The current state of the Issue. In most cases, an Issue will appear as Current indicating that the Issue is currently affecting devices in the network.
Component	The category to which the Issue belongs. The Network Scorecard also provides a set of nine links (Configuration, Routing, VLANs, Devices, Security, VoIP, Interfaces, Subnets, and Wireless) that allow separating of the Issues list into selected categories.
# Affected	To simplify the list, issues that involve more than one device, interface or VLAN are combined into a single issue that lists all the affected network components. The number of network devices affected by a given issue is shown in the # Affected column.
#New	The number of new instances for the Issue in the current time period.
#Cleared	The number of instances of the Issue type that have been cleared due to remediation or other actions taken in the network.
#Suppressed	Instances of the Issue that have been suppressed due to admin configuration. Suppression is often done to prevent excessive numbers of a particular Issue from displaying.

Data columns that can be chosen for the Issues display but that are hidden by default include the following:

No Change	The number of devices reporting the Issue that did not undergo a configuration or status change.
Stability	The statistical amount by which the number of reported Stability-related Issues of the specific type affects the Overall Score. Values reflected here will be equal to or less than zero.
Correctness	The statistical amount by which the number of reported Correctness-related Issues of the specific type affects the overall score. Values reflected here will be equal to or less than zero.
First Seen	A timestamp showing when the Issue first appeared in the network.

The data set shown on the Issues page can be filtered in the following ways:

Clicking one of the Component links at the bottom of the Scorecard.
Clicking the Filters button at the top right of the Issues list, and choosing the columns and values to match against.
Click the Display button and choose one of the drop-down menu options: All, Current, New, Cleared, or Suppressed.
Use the Search box at the top left of the Issues table to search for a characteristic phrase or word that appears as part of an issue title.

Other methods for filtering and reorganizing Issues data are discussed in Using the Issue Viewer.

The Device Viewer also provides a substantial Issues page, which reports Issues specifically for a single device. See Viewing Device Issues, Configurations, and Changes for more information.