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Viewing Mobile Endpoint on Your Device

Owned by Gary Leicht
Last updated: Sept 06, 2024
3 min read

To view Infoblox Mobile Endpoint on your device, complete the following: 


1. Open Infoblox Mobile Endpoint 

To view Infoblox Mobile Endpoint, tap on the Infoblox Mobile Endpoint icon on the home screen of your device.

The device application
Image: The device application landing screen displaying Infoblox  Mobile Endpoint icon.

2. Infoblox Endpoint Status 

When you first open the Infoblox Mobile Endpoint application on your device, Infoblox Mobile Endpoint will be turned off by default. You will see the message: “You are Unprotected.”


Image: The Infoblox Mobile Endpoint screen displaying a “You are Unprotected” message. Endpoint is turned off.

3. Turning On Infoblox Mobile Endpoint Protection

To turn on Endpoint protection, slide the toggle located in the upper, right-hand quadrant of the Infoblox Mobile Endpoint application screen to the right. Infoblox Mobile Endpoint is now active. You will see Infoblox Mobile Endpoint status change from unprotected to protected status with the following message: “You are Protected.”

Health check is performed through Infoblox Portal and DNS. If it is not possible to achieve a successful health check, then mobile endpoint will default to an unprotected state until such time a successful health check can be performed.


Image: The Infoblox Mobile Endpoint screen displaying a “You are Protected” message. Endpoint is running.

4. Viewing Total Requests

The total number of requests received in the past 24 hours is displayed in the center of the screen. The graph located at the bottom of the screen displays the number of requests received on an hourly basis for the past 24 hours.


 Image: The Infoblox Mobile Endpoint screen displaying the total number of requests received in the past 24 hours. The screen also shows 60 requests having been received during the past one hour period.

5. Viewing Hourly Requests 

Dragging the circle item across the graph line allows you to view the number of requests received during any selected one hour period within the past 24 hours.


Image: The Infoblox Mobile Endpoint screen displaying the circle item on the graph line that can be dragged across the length of the graph to show the number of requests received during any one hour period during the past 24 hour. 

6. About

The About screen displays information about the installed Infoblox  Mobile Endpoint application.


Image: The Infoblox Mobile Endpoint About screen. The About screen provides information on Infoblox Endpoint including the version installed.

7. Logs/Status

The Logs/Status screen allows you to view mobile endpoint logs and mobile endpoint status. The following information can be viewed on the Logs/Status screen: 

  • View Logs: Tapping View Logs displays endpoint logs. You can view configuration, application, and query logs.
  • Send to support: Tapping Send to support opens a screen where endpoint logs can be sent to support. 

Status: The status screen displays the current status for Infoblox Mobile Endpoint.


Image: The Infoblox Mobile Endpoint Logs/Status screen. 

8. Logs (Example)

The Logs screen displays data for the three following log types: 

  • Config
  • App
  • Query+


Image: The Infoblox mobile endpoint scrren displaying the application log for the device on which it is installed.

9. Support

The Support screen displays the log report ready to be sent to the Infoblox Mobile Endpoint support team.


Image: Support log examples for Infoblox Mobile Endpoint to be sent to the support team. Example 1.

Image: Support log examples for Infoblox Mobile Endpoint to be sent to the support team. Example 2.


For additional information on Infoblox Mobile Endpoint and MDM management, see the following: