Document toolboxDocument toolbox

Troubleshooting Updates

Owned by Viktoryia Varapayeva (Deactivated)
Aug 23, 2022
1 min read

All actions performed during the AutoUpdate process are recorded in a log file that can be viewed by entering the show updatelog command. If AutoUpdate fails for any reason, refer to the log file for details and then try each of the following troubleshooting procedures that apply to your situation. If you can't resolve the problem by following these steps, contact Infoblox Technical Support for further assistance.

Symptom: Unable to connect to NetMRI using the SSH client application.

  • Verify the NetMRI GUI is still accessible with a web browser.

  • Verify the IP address or hostname is the same being used for SSH.

  • Using a telnet client, connect to the NetMRI device IP address or hostname on port 22 (e.g., telnet 169.254.1.1 22). If a connection is established, check your SSH settings.

Symptom: Connection established but SSH password not accepted.

  • Passwords and usernames are case-sensitive. Verify that admin is lowercase and the password is the same case as when it was created.

  • Change the password on the Settings icon > User Admin > Users page in NetMRI UI and then use the new password to connect to NetMRI again.

Symptom: Unable to connect to Infoblox Technical Support server.

  • Use the NetMRI ping/traceroute tool via the browser interface (Tools > Device> Ping/Traceroute), or the ping command via the NetMRI administrative shell to verify that NetMRI can reach any server on the Internet.

Symptom: Update stops when updating an OC with collectors one of which is offline.

  • Ensure that the collector (physical or virtual machine) is online.

Â