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Enrollment of Mobile Device Management App using MobileIron for iOS Devices
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Enrollment of Mobile Device Management App using MobileIron for iOS Devices

Owned by Gary Leicht
Last updated: Feb 11, 2025
5 min read

This guide provides step-by-step instructions for enrolling Infoblox Mobile Endpoint (EP) on iOS devices using MobileIron. The process includes uploading configuration files, registering devices, and deploying the Infoblox App through MobileIron MDM.


Important Notes

  • Proxy Mode Warning: The proxy mode feature has not been tested and may not function correctly.

  • Authorization Changes:

    • Infoblox Endpoint iOS version 2.0.7+ replaces customerId with joinToken for authorization.

    • Existing devices with older versions of the app will update automatically.

    • New installations require updating the joinToken in the configuration settings.

Step 1: Upload the Configuration File in MobileIron for Configuring the VPN

An app-config file is required to update the app’s configuration in MDM. To upload the configuration file:

  1. Log into the MobileIron Admin Portal.

  2. Navigate to Configurations.

  3. Click + Add to begin the configuration setup process.

    The Configurations screen in the Mobile Admin Portal.

    Image: The Configurations screen in the Mobile Admin Portal.

  4. In the Add Configuration screen, select Custom.

    The location of the Custom option in the Add Configuration screen.
    Image: The location of the Custom option in the Add Configuration screen.

     

  5. Provide a name for the profile, select iOS, and upload the .mobileconfig file. Click here to download the mobileconfig file.

     

    Image: Selecting an iOS in the  Create Custom Configuration tab. 

     

  6. Click Next to proceed with the configuration process.

  7. In the Distribute section, configure the distribution settings, Click Done when you have completed the distribution configuration set-up process,

    Configuring the distribution settings in the Distribute section of the Configuration tab.
    Image: Configuring the distribution settings in the Distribute section of the Configuration tab.

  8. Next, proceed with registering the Infoblox iOS and deploying it to devices.\

Step 2: Download the MDM Configuration File from the Infoblox Portal.

An app-config file is required to update the app’s configuration in the MDM system. To download the file:

Log into the Infoblox Portal.

  1. Navigate to Configure > Security > Endpoints > Endpoint Groups.

  2. Click Download MDM Configuration, then select iOS Config File.

     

    The Download MDM Configuration drop-down options for endpoint configurations.
    Image: The Download MDM Configuration drop-down options for endpoint configurations.

     

  3. To assign an endpoint to a specific endpoint group:

    • Click the three horizontal bars icon next to the endpoint group name.

    • Select Download MDM Configuration > iOS Config File.

     

    Options for downloading MDM configuration for specific endpoint groups.
    Image: Options for downloading MDM configuration for specific endpoint groups.

App Config File Parameters

The downloaded app-config file contains the following parameters:

  • joinToken – The value in the XML file.

  • groupName – The Infoblox Portal group to which the endpoint will be assigned. If the group does not exist, the endpoint will be added to All Infoblox Endpoints.

  • userId – A unique name that identifies a mobile device, displayed in Infoblox Portal > Configure > Security > Endpoints.

  • allowServiceControl – By default, this value is True. To disable and hide service control, toggle this value to False.

  • extensionType (iOS only) – Defaults to "vpn", but can be set to "dnsproxy" to intercept DNS traffic via the DNS Proxy Provider.

In MDM, the app config can be added manually or by uploading the XML file.

Warning: The proxy mode has not been tested and may not function correctly.

Step 3: Register a Mobile Endpoint with the MobileIron MDM Server

To register Infoblox Mobile Endpoint with MobileIron MDM, follow these steps:

  1. Install the MobileIron Go app from the Apple App Store.

  2. Log into the MobileIron Go app using the credentials provided by your administrator.

  3. Follow the on-screen instructions to register the device with the MobileIron MDM Server.

Step 4: Add the Infoblox App in the MobileIron Server

To add the Infoblox Endpoint app in MobileIron Server, follow these steps:

  1. Install the app on an iOS device.

  2. Navigate to Apps > App Catalog, then click + Add.

  3. Choose the iOS device platform.

  4. Search for Infoblox, select the app, and click Next.

  5. Go to the Distribute section and select the available options.

  6. Click Next and proceed with uploading and adding the app-config file.

 

Step 5: Upload and Add the App-Config File

To upload and add the configuration file:

  1. Select Apple Managed App Configuration from the menu.

     

    The location of Apple Managed App Configuration in the App Configuration tab.

    Image: The location of Apple Managed App Configuration in the App Configuration tab.


    Image: The location of Apple Managed App Configuration in the "App Configuration" tab.

  2. Use the downloaded config file to import or manually enter the app-config settings.

     

    Importing the Infoblox Endpoint application configuration file in the Configuration Setup screen.

    Image: Importing the Infoblox Endpoint application configuration file in the Configuration Setup screen.

     

  3. Click Next > Done. After a few minutes, the endpoint will be automatically installed on the client device.

  4. Open the Infoblox Endpoint app on the iOS device. After a few seconds, the app will display its protected status.

     

    The Infoblox Endpoint app displaying its protected status.
    Image: The Infoblox Endpoint app displaying its protected status.

     

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