Managing Issue Notifications

Issues generated by NetMRI are strong indicators of potentially serious problems with the network. As such, you may want to be informed whenever certain issues are generated. The Issue Notification feature is provided for such purposes, allowing you to request one or more notifications to be sent via various protocols to various destinations. All notification messages can be fully customized and multiple delivery protocols are supported.

Issue notifications are listed and created on the Settings icon > Notifications section > Subscriptions page. Notifications can be sent in one of three ways:

• E-mail: E-mail notifications can be sent to one or more network personnel.

• Syslog message: Syslog messages enable integration with other network management tools, and allow NetMRI issues to be logged with other network activities. A syslog notification is a single formatted text line sent to a syslog server using UDP (usually to port 514).

• SNMP traps: SNMP notifications are sent as SNMP traps, which are fixed formatted SNMP messages defined by a corresponding SNMP MIB. In this case, the MIB defines the format of the notification trap because NetMRI is generating the trap.

The Settings icon > Notifications section > Defaults page enables users with appropriate privileges to define the settings used for all new notifications. Generally, the formatting defaults provided by NetMRI are sufficient, but the default servers and destinations are network-specific.

A valid SMTP Server name or IP address must be entered before anyone can create an e-mail notification.

Further, the SMTP Server must be configured to accept incoming e-mail messages from NetMRI for them to be relayed to the appropriate destinations.