Viewing Details of an Issue

View an issue's details by clicking the issue title hyperlink. The Issues Viewer opens in a separate browser window, which lists the network components affected by the issue along with any relevant details. Many Issue details appear in this window that does not appear in the main Issue table or in summaries. You use the Issue Viewer toolbar to suppress or unsuppress an Issue, schedule a job to address an Issue type, send an email summary, and other operations.

Click a component's IP address hyperlink to open the corresponding Device Viewer for that network component.

The Issue Viewer provides a History chart for the specific issue instance, indicating the number of components affected by the issue over the past 30 days. The chart measurement timeline can be adjusted to the standard Daily, Weekly, Monthly, 7-Day, and 30-Day increments. Click the Time Selector drop-down menu to change the X-axis time period for the Issue Viewer. Similar Issue information is also found for individual devices, under Device Viewer > Network Analysis > Issues. The History chart is useful for determining how often this issue occurs and how much of the network is affected.

Issue details include how the issue has changed since the last run, as follows:

• Adds: New instances of the issue, discovered by NetMRI.

• Same: Instances still present since the last NetMRI polling cycle.

• Drops: Instances no longer present, determined as such during the last NetMRI polling cycle.

• Suppressed: Instances that are suppressed, presumably to prevent excessive Issue notifications from displaying in the user interface.

For more instructions on working in this window, see Using the Issue Viewer.